At Wren and Lark, we strive to ensure your satisfaction with every purchase. However, we understand that occasionally, you may need to return a product. Please read our Return and Refund Policy carefully to understand your rights and obligations when returning items purchased from our website.

1. Returns:

   a. Eligibility: – You may initiate a return within 30 days of the delivery date. – The item must be in its original condition, unworn, unwashed, and with all tags attached. – Products must be returned in their original packaging.

   b. Process: – To initiate a return, please contact our customer service team at [contact email/phone number] to obtain a Return Merchandise Authorization (RMA) number. – Pack the item securely and include the RMA number on the package. – Send the item back to us using a trackable shipping method.

   c. Inspection: – Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above. – We reserve the right to deny a return if the item does not meet our return policy standards.

   d. Refund: – Once the return is approved, we will process your refund within [number] business days. – Refunds will be issued to the original payment method used during the purchase. – Shipping charges are non-refundable unless the return is due to an error on our part.

2. Refunds:

   a. Damaged or Defective Items: – If you receive a damaged or defective item, please contact us immediately. – We may request evidence such as photographs to assess the damage or defect. – Upon verification, we will offer a replacement or a full refund, including shipping costs.

   b. Incorrect Orders: – If you receive an incorrect item, please notify us within 7 days of receiving the order. – We will provide instructions for returning the incorrect item and arrange for the correct item to be shipped to you at no additional cost.

   c. Non-Returnable Items: – Certain items are not eligible for return, including but not limited to personalized items, perishable goods, and gift cards. – Final sale items are also non-returnable.

   d. Exchange: – At this time, we do not offer direct exchanges. You may return the unwanted item for a refund and place a new order for the desired item.

3. Contact Us:

If you have any questions or concerns regarding our Return and Refund Policy, please contact us at [contact email/phone number]. Our customer service team is available to assist you during our business hours [mention hours of operation].

Note: This Return and Refund Policy is subject to change without prior notice. Please review this policy periodically for any updates or revisions.